Play safe

What players can write

At the first start the game asks for month and year of birth and keeps only the age group, never the date. Right after this question it shows a link to this page.

• Community chat: own text from 13, checked before it is sent by a word filter and an automated moderation; a person from our team looks at every decision of the automated moderation. Before the first own message the game asks once whether the automated moderation may check the player’s texts. Without this agreement the player writes with ready-made sentences and stickers; the answer can be changed any time under Settings → Privacy. Under 13 only ready-made sentences and stickers.
• No private messages, not even between friends: players write only in the community chat.
• No pictures apart from the game’s stickers, no voice messages and no locations.
• In some countries stricter rules apply: then the game offers only ready-made sentences and stickers, or no chat.

Reporting and appeals

Every message, profile and community can be reported in the game: with the three dots or by pressing and holding, then Report. A person from our team looks at every report, and the person reported does not find out who it was. In the report window, Tell me how it turned out is on; switched off, you get no messages about that report.

Decisions about your child’s account are under Settings → Account → Notices about your account, with the reason. Each one can be appealed once with Appeal, and a person looks at it again.

The form on this website works without the game and without an account, also for parents and with a screen reader. In the game it is under Settings → Help → Report or complain online.

Blocking and muting

Blocking ends a friendship: the blocked player no longer appears for your child in the village paper, the search or the chat. Undo it under Settings → Account → Blocked players. Muting hides a player’s messages in the community chat, on that device only. Nobody is told who reported or blocked them.

Village communities

A village community has up to 30 members, shared requests and a chat. At level 7 the game suggests one; nobody is added without asking. Open communities are joined with one tap (Join), closed ones by request (Ask to join) or by an invitation from a friend, which waits for an answer: Join or Decline.

Your child can leave at any time under Members → Leave; whoever leads a community hands the lead over first. Talk about which community to join, and report an unsuitable name or description with Report community.

If the age group is wrong

The age group can only be changed through our support, so that children cannot get around the protections. If it is wrong, tell us with the form (Wrong age group) or at [email protected], with the player ID from Settings → Account.