Help

You do not sign up. On the first start the game creates an account without your name or email address. Link it with Apple, Google, Game Center or Google Play Games under Settings → Account, so your village comes along to a new device.

On the first screen, choose to bring back your village and sign in with the account you linked. If you never linked one, use the help on that screen and give us your old player ID.

Under Settings → Account, with a button to copy it. Please add it whenever you write to us.

In the game under Settings → Help → Report a problem. The report lists everything it sends along: player ID, app and content version, device, language and your last game actions. It also works offline and is sent once you are back online.

Purchases are checked on our server. If that takes a little longer, the game tells you and credits the purchase by itself. You can also restore purchases under Settings → Account. If it still does not show, report a problem in the game with the category Purchase; the store’s receipt is attached.

Purchases are handled by the store, so refunds are too: with Apple at reportaproblem.apple.com, with Google Play through your order history in Google Play. When a refund comes through, the pearls of that purchase are taken back.

Harvesting, crafting and decorating work without a connection. The market, friends, the village community and purchases need the internet.

Videos are always optional. From age 16, the game asks before your first video whether ads may be tailored to you: in Europe with Google’s consent dialog, on iPhone also with Apple’s tracking question. Change it any time under Settings → Privacy. Under 16 you only see ads that are not tailored to you.

To keep everyone safe. Your age group decides about chat, direct messages and which kind of ads you see. We store only the age group, never your date of birth. It can only be changed through our support.

Under Settings → Account → Delete account. Deletion starts a period of 14 days in which you can still cancel; after that we delete your village, your profile and your statistics. Purchased pearls expire with it, and purchases are not refunded. More on the page about deleting your data.

Under Settings → Account → Data request. The game prepares a file for you to download, also for accounts without a link.

English and German. Japanese, French, Spanish, Brazilian Portuguese, Italian and Korean are planned.

On haruharbor.com/notify you leave your email address and confirm it with the link in our email. You get one email per store you chose when Haru Harbor is out there. Every email has a link to unsubscribe, and you can also write to us; we then delete your address at once.